• Who investigates accidents and incidents within your workplace?
  • Are they investigating accidents correctly?
  • Is the investigation thorough?
  • Would you be confident in the person responsible for the investigation collecting all appropriate information?

These are all questions that should be asked when selecting an individual or team to carry out accident investigation.

Although accidents may occur infrequently within your organisation, it is important to have a competent person in place with the correct workplace knowledge to carry out the investigation in the event of an accident.

The below steps may help you have a better understanding of the process to follow when accidents happen.

Remember accident investigation is not about placing blame, it is about finding out what went wrong and why. It is also about preventing the same accident or incident recurring in the future.  

Step 1) Make sure any injured parties are taken care of immediately.

  • Call 999 or your local non-emergency number.

Step 2) Maintain the scene.

  • Try to keep the scene clear from interference and prevent any changes being made to the area where the accident occurred.

Step 3) Report the accident.

  • Make sure the accident is reported to all appropriate bodies such as senior management, enforcement authorities, injured person’s family, owner of assets, insurance companies, health and safety advisors and HR department.

 Step 4) Assemble and accident investigation team.

  • An accident investigation team should possess a range of knowledge and skills as well as experience in a similar role. Ideally team members would be:
  • Someone familiar with the work environment
  • Senior level staff with knowledge of work environment
  • Senior management
  • Health and Safety personnel
  • Employee representative
  • Person involved in accident (if possible)
  • Technical expert if required.

 Step 5) Decide the appropriate level of investigation

  • Minimum Level- supervisor will look at circumstances and identity how to prevent similar events.
  • Low Level- short investigation by manager/supervisor into the immediate, underlying and root cause of the event and identify how to prevent recurrence.
  • Medium Level- detailed investigation with supervisor and H&S advisor and employee representative.
  • High Level- investigation using team based approach including all those named in step 3- investigation led by a senior manager.

 Step 6) Investigate using a structured approach.

  • Gather- Information, Evidence, Photographs, Witness Statements.
  • Analyse- findings from the scene of the accident.
  • Review- review the risk controls that were in place prior to accident.
  • Create- an action plan for eliminating and reducing further risks.
  • Share- communicate changes and improvements to all appropriate parties.
  • Handle- external relations, authorities, media, local residents and businesses.



Members of the MNA team have shown competence and knowledge in the delivery of their services ensuring that all requirements were easily understood.
Stuart Smith
Factory Manager,
Wren Kitchens
We feel that MNA are a valuable addition to our business team and raise our profile with current and prospective clients.
Johnny Kirk
Bowkirk Joinery Ltd
I would recommend MNA Group Limited to any business that wants a reliable and professional company to take care of their health and safety issues.
Richard Stockdale
Operations Manager,
Olam Food Ingredients Ltd
MNA Group has provided our employees with Quantitative Face Fit Testing and Harness Training, which we were more than pleased with.
Sean Kellett
General Manager,
Goole Welding Ltd
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